Terms of use

VYAARO is a wholesale clothing ordering platform operated from Bengaluru, Karnataka, India. In these terms “we” and “VYAARO” mean the business operating the platform, and “you” means the account holder.

An account is identified by a mobile number and signed in to with a one-time code sent to that number. There is no password. Keep control of the number — anyone who receives codes on it can use your account, and orders placed from it are treated as yours.

Shop accounts are reviewed by us before they can order. We may decline, suspend or withdraw an account, and we do not have to give a reason — though we will normally give one. Agent and wholesaler accounts are created by us.

You must give accurate details, including a GSTIN that belongs to your business. A GSTIN is required before a shop can place its first order, because it determines the tax on the invoice you receive.

VYAARO is the place the order is placed, priced, tracked and invoiced. The goods themselves are sold by the wholesaler named on the invoice, not by VYAARO, and it is that wholesaler whose GSTIN appears on it as the supplier.

Prices, minimum order quantities, quantity breaks and stock are set by each wholesaler and can change at any time. A price shown in the catalogue is the price at that moment; the price that applies to an order is the one recorded when the order is placed.

An order becomes binding when you place it. Until then it is a cart and you may change or abandon it freely. Once placed, a shop cannot alter the order — ask us or the seller instead.

An order may be confirmed, packed, dispatched and delivered, and may be marked as partly available if some of it is short. We or the seller may cancel an order that cannot be fulfilled; where you have already paid for it, that money is returned to you.

One order carries one wholesaler, because one tax invoice carries one supplier’s GSTIN. A cart containing goods from two wholesalers becomes two orders.

A GST tax invoice is issued when the goods are dispatched, in a consecutive series per financial year. Whether the invoice carries CGST and SGST or IGST is determined by the place of supply, taken from the GSTINs of the two parties, and is not something either party chooses.

The invoice is the record of the sale. If you believe one is wrong, tell us promptly so it can be corrected properly rather than quietly.

Payment terms are agreed between you and us or the wholesaler; VYAARO records what has been received against each order and what remains outstanding. Any credit limit shown on your account is a limit we may set, change or withdraw.

An agent earns commission on orders placed by the shops registered under their referral code. Commission is currently 2% of the taxable value of an order and accrues when the order is delivered — not when it is placed or dispatched. If an order is cancelled after delivery, the commission on it is reversed.

The rate that applies to an order is the rate recorded at the time it was placed, so a later change to the rate does not alter what was already earned. Commission is not added to the shop’s bill. Earnings are paid out after we approve them.

Wholesalers pay VYAARO a platform fee on the taxable value of delivered orders, currently 2.5% unless we have agreed a different rate with you in writing. The fee is shown against every order and in your payout figures. Shops pay no fee to use VYAARO.

Do not attempt to access another account’s data, interfere with the service, or use it to place orders you have no intention of honouring. Do not list goods you may not lawfully sell. We may suspend an account we reasonably believe is being misused.

We try to keep VYAARO working and accurate, but we do not promise it will be available without interruption or free of error. The Android app is distributed directly by us rather than through an app store, and is currently in testing.

Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

Otherwise, and to the extent the law allows, VYAARO is not liable for indirect or consequential loss, loss of profit, or loss of business arising from use of the service; and our total liability in connection with any order is limited to the value of that order. Disputes about the goods themselves — quality, shortage, damage in transit — are between the buyer and the wholesaler who supplied them, though we will help where we reasonably can.

What we collect and why is set out in the privacy policy, which forms part of these terms.

We may change these terms. The date at the top shows when they last changed, and continuing to use VYAARO after that means you accept the change. We will tell you directly about a change that materially affects what you pay or earn.

These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising from them.